Customer Service Administrator

Job Ref: VP23032017
Type: Permanent
Location: Hartlebury, Worcester
Salary: 18,000
Closing Date: 31st May 2017

Full Description

Our Hartlebury based client, a leading independent manufacturer of timber products is recruiting an experienced Customer Service Administrator This is your opportunity to work for a dynamic & expanding family owned business where you will be valued as an employee and team member.

You should have a flexible approach to work, together with good communication & customers service skills. A working knowledge of Sage Accounts and Microsoft Office is desirable and previous telephone sales experience is preferred, however more importantly is enthusiasm & good work ethics.

Role & Responsibilities • Using excellent communication skills to handle incoming calls in relation to products and services to both current and new customers. • To provide an efficient and effective service regarding e-mail & online enquiries • To operate Sage Accounts when placing orders. • To create and maintain Excel spread sheets to provide Management information. • To assist in providing general office support within a busy friendly office.

You will report to the Directors and be expected to work well as part of a team in delivering an efficient and effective service. There is a responsibility to share all aspects of the work with other office members.

Scope of the job • Processing the orders within the office correctly including liaising with other office & operations staff and delivery drivers. • Dealing with telephone enquiries and orders from the public and trade customers and providing them with accurate and appropriate information. • Raising and processing Sales ledger invoices on Sage • To assist in providing efficient and accurate administrative support to the business including word processing, photocopying, providing delivery details, filing and ensuring efficient running of office admin systems

Our rural location means you need your own transport to work.

The standard working week is 39hrs, 8.30am – 5.00pm Mon – Thurs., 8.30am -4.00pm Friday with 1/2hr meal break per day.

This is a temp to perm position with ultimately an annual salary of between £16,500 and £18,000 dependent upon experience. If you are looking for a permanent, full-time position as a Customer Service Administrator with a well-established, family owned business who value their employees, then APPLY NOW by submitting your CV to

Severn Wye Ltd. trading as dh Recruitment Hereford and Worcester.